Frequently Asked Questions

The 72-hour refund policy is in place because we have identified that some individuals were using the platform to collect information without intending to fully engage with the immigration process. To maintain the integrity of our community and support those who are serious about their immigration journey, we have shortened the refund period to ensure that only committed members access the full benefits of the platform.

K-izen is an educational platform that uses Artificial Intelligence and human expertise to empower individuals and businesses to manage their own immigration process. Our services include self-representation tools, personalized support, and AI-driven resources.

The DFY service is for clients who prefer us to handle the entire immigration process for them. This service is available for both individuals and businesses, with detailed pricing available in the Members Area.

No, all content and materials on K-izen are strictly for personal use by the final user (the individual or business who purchased the service) for their own immigration case. Reproduction, recording, selling, or distributing this content is prohibited and subject to legal action.

We accept e-Transfer, credit, and debit cards. We do not accept cash or cheques.

No, we do not provide legal representation. K-izen is designed to empower you to represent yourself, with our platform offering tools, training, and support.

Yes, you can upgrade or adjust your membership as needed, but all changes must comply with the current refund and terms of use policies.

K-izen will notify members of any changes to our Refund Policy or Terms of Use through direct communication within the platform. We are committed to keeping our clients informed to ensure a seamless experience.